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Pre-Sales
Domain
Registration
Web Hosting
How do I...
HelpDesk Center
How long
does it take to start up my account, and why don't you offer
instant activation?
Most accounts are activated within
2 hours of signing up. We don't offer instant activation due to
increased attempts by spammers and people using false credit
card information attempting to abuse our services.
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Why do you only
offer web hosting on Linux servers?
In our experience
Linux is typically a more stable and reliable server operating
system. In addition, by using Linux and other open source tools
we can offer more features at a lower cost than a comparable
Microsoft Windows based server.
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Do
I have to know Linux to use and configure a Linux hosting
account?
No. The control
panel that comes standard with every account enables you to
configure your web site using a web based interface.
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What type of web sites can I
host with Vitronix.net?
We host most
commercial and non-commercial web sites, however we do not
allow: adult sites, warez, or other illicit content. For our
full terms and conditions it is recommended that you visit our
policies page.
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Do you offer any guarantees?
We offer a 30 day
money back guarantee, not including any setup fees. See our
Billing &
Cancellations policy for more information.
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Do you support Microsoft FrontPage extensions?
Yes, we offer
Microsoft FrontPage extensions at no extra cost. If you wish to
use this feature, it can be activated from your hosting control
panel.
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What forms of payment do you accept?
Currently we
accept Visa, MasterCard, Discover, and American Express.
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Do I need to own
or register a Domain Name?
Yes. Vitronix.net
requires all hosting accounts to have a domain name associated
with them.
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Am I required to register my
domain through Vitronix.net?
No. You may register your domain through
any registrar or your choosing. For your convenience
we do offer
registration for .com, .net, .org, wc, .cc, .tv, .biz, .info,
.bz and .nu domains.
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I already own a
domain. How do I make it point to my new web site?
You need to modify the Name Servers (NS)
information with your registrar our NS servers are: ns1.vitronix.net and
ns2.vitronix.net. Most registrars have a web based control panel that
allows you to do this. If you are unsure of how to do this, contact our
help desk
and we'll be happy to help.
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How long
does it take before my domain is active?
It can take anywhere from 24 to 72 hours
for a new domain, or changes to an existing domain, to propagate
throughout the Internet. If after 72 hours your domain name still does
not point to your web site, please contact our
Help Desk.
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Can
I access my domain with or without the "www"?
Yes. www.yourdomain.com
will work the same as yourdomain.com.
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I signed up for hosting
over 24 hours ago, but I still have not received my account information.
Please contact our
Help Desk and explain the
situation. Be sure to include the order number you were given at the
time of sign-up. Also make sure that the email address you supplied us
is valid.
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How do I transfer files to my web
site?
Most people prefer
to use FTP (File Transfer Protocol) to upload their web sites. The
control panel that comes with your account also has a web based file
manager that allows you to upload files. Detailed instructions on using
FTP can be found in our Hosting Manual.
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Do I need to keep
backups of my web site?
Vitronix.net keeps nightly
backups of the sites on our servers, but it is still highly recommended
that you keep your own backups as well.
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Do you support third party
scripts?
No. We cannot
support or troubleshoot third party scripts. However, our Hosting Manual
contains some links to external resources that may be able to assist
you. However, if you suspect a problem running a script is due to a
server configuration problem don't hesitate to contact our Help Desk.
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Control Panel (CPanel)?
CPanel provides a complete
range of functionality to manage all aspects of your web site.
The following areas are available:
-
Mail Control - The
Mail Control area allows you to manage all aspects of your
email, from adding new accounts, managing mailing lists, and
setting spam filters.
-
Domain Control - The
Domain Control area deals with all the tools that you need to
control your domain using CPanel, including uploading and
managing files, maintaining the password on your web site,
creating custom error pages, and other tools.
-
Backup Storage - The
Backup Storage area allows you to download the daily backup
file of your web site.
-
FTP - The FTP area
deals with all the tools relating to setting up and managing
FTP accounts, as well as managing FTP sessions.
-
CGI Scripts - This
CGI Scripts area allows you to use some pre-installed CGI
scripts through CPanel.
-
Statistics - The
Statistics area presents you with a wide variety of
information about your web site, from the latest visitors to a
detailed monthly summary of hits, as well as providing an
error log.
CPanel 4 instruction manual can
be found
here in HTML format or
here in PDF format. (special
thanks to
Precision Documents)
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Publish My Web Site?
Firstly you need to get the files to your site then put them in
the correct place for viewing.
There are two
main ways to transfer files to your website.
From your site
control panel, you can use the web based file manager to upload
files.
You can use FTP
(file transfer protocol to upload them. You will need to point
the ftp application at ftp.yourdomain.com. If you have
never used ftp before, and are running Windows, we recommend
either
WS FTP LE or
Leech FTP, both of which are
free to download and have a friendly user interface.
When you login
via FTP, you will find yourself in your "home" directory. You
will see another directory called "www". This is the "root" of
your website. When you visit http://www.yourdomain.com/ you are
looking at files in the www directory.
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View my website Statistics?
Every account with Vitronix.net comes with a copy of Webalizer,
which allows you to view the last twelve months of site
statistics, from a webpage, giving you detailed analysis of
where your visitors are coming from, who referred them and much
more.
Statistics are
also available for download so your can perform your own analysis
on them.
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Check my Server Usage?
To check your server usage, simply login to your to your account
control panel. At the left hand side of the screen, you will see
your account information such as number of subdomains, MySQL
databases, disk usage, bandwidth usage, available disk space,
number of email accounts, email forwarders, autoresponders,
mailing lists, email filters and ftp accounts.
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How do mailing lists work?
A mailing list is a powerful tool for building an online
community.
You can create
lists which allow selected subscribers to send email to everyone
else on the list using a single email address. Messages are
archived and can be made available to visitors / members as you
choose.
There are many
more powerful features provided by the lists, to give you
control. Administration is all done via a web page.
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SSL?
SSL allows you to make parts or all of your website secure. It
works be initiating a secure, encrypted tunnel between the
webserver and the visitors web browser. It is used at sites such
as Hotmail.com and sites accepting credit card details (such as
PayPal) to prevent anyone from "listening in" and stealing
confidential information.
This article from Devshed
should make it clear how it works.
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Is my HelpDesk Center login the
same as my hosting account login?
No. The username and password you create
for the
HelpDesk Center are separate than the username and
password assigned to you for your hosting account. To open
account for
HelpDesk Center simply register
here.
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What is the HelpDesk Center?
Vitronix.net
support the
HelpDesk Center as a tool for our customers to get the
information and technical support they need as efficiently as possible.
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Contact Us:
Contact us at our
Help Desk or e-mail us at
support@vitronix.net if your
question was not answered in this Policy.
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